UX Researcher & Experience (CX) Designer

Consulting & Client-Facing Emphasis

Supported consulting teams on cross-industry projects by auditing client digital experiences, synthesizing research insights, and assisting in the development of strategic recommendations presented to clients and internal stakeholders.

Strategy + Competitive Benchmarking

Conducted competitive and comparative analyses of client digital platforms, benchmarking usability, feature sets, and experience flows against industry leaders. Used findings to highlight opportunity areas and support strategic experience recommendations.

Design System / Visual Consistency Angle

Reviewed client web and mobile interfaces for visual consistency, hierarchy, and design system alignment, identifying opportunities to improve clarity, coherence, and user experience across touchpoints.

Journey & Flow Evaluation Angle

Analyzed end-to-end user journeys across client platforms, mapping pain points and moments of friction within key flows such as onboarding, navigation, and conversion. Contributed insights to experience audits and presentation materials.

*Disclaimer: Projects completed under NDA; unable to share visuals publicly, but happy to discuss process and impact :)